Q: Do you replace laptop screens?
A: We provide only Dell screens, but if you own a different make laptop and have purchased a screen from the manufacturer, we will replace it for you.

Q: Do you repair broken/missing laptop keyboard keys?
A: We do not repair single keys, but we can replace the whole keyboard.

Q: Do you repair laptop hinges?
A: No.

Q: The power socket of my laptop is loose; the computer often shuts down without warning. Can you help?
A: Yes, in such cases we collect the laptop and replace the faulty part. With every laptop power replacement service we issue 1 year warranty on parts and labour.

Q: Can you replace a broken laptop power socket onsite?
A: No, we will have to take the laptop to our workshop.

Q: How long does it take to repair a broken laptop power socket?
A: The usual turnaround time is 3-5 working days, depending on how busy we are.

Q: How long does it normally take to send an onsite engineer to visit us?
A: The average response time for sending an engineer onsite is 2 to 4 hours after a booking is received on 0208 4590 635.

Q: Do you have a call-out charge?
A: No.

Q: Do you charge if you can’t resolve the problem?
A: If the onsite engineer is unable to remedy the problem, we do not charge. We operate
under a strict NO FIX – NO FEE policy for all computer repair services.

Q: I work till late, can you send an engineer to visit us after working hours or during the weekend?
A: Yes, an after hours/Sunday visit could be arranged if you book the appointment in advance.

Q: I would like to upgrade the memory on my laptop. Can you do this onsite?
A: Yes. We will need you to provide the exact make and model of the laptop, in order to determine the type of parts needed.

Q: Do you do Apple Mac’s?
A: For Apple Mac repairs, visit our partners at www.orangehand.com

Q: Do you deal with networking?
A: Yes, for further information visit our networking section.

Q: I’ve recently bought a wireless enabled laptop, but I don’t have a wireless access point to connect it to, and I haven’t really used it with my home internet connection yet. Can you help me out?
A: Yes, give us a ring and we’ll discuss all the options for setting up a wireless network in your home or office.

Q: My computer does not boot up. After I start it, I can see the Windows logo, and all of a sudden it crashes and restarts itself. Can you repair it and will I lose my data? How long will it take?
A: Yes, we will be able to help. We will reinstall your operating system and preserve your data. The usual turnaround time for this computer repair service is 24 hours.

Q: My old computer totally died. It is too old to repair and I’ve decided to buy a new one, but I have a lot of personal data on it, like photos and important documents. Can you transfer my files to the new machine and how long will it take?
A: Yes, transferring files and settings is a standard operation which /in most cases/ could be performed onsite. Depending on the amount of data you wish to retrieve, it can take 2 to 5 hours.

Q: Do you perform a backup before repairing a computer?
A: Yes, our first priority is to backup the client’s data onto a safe, virus-free computer.

Q: What do you do with the data after the PC/laptop is repaired and handed to its owner?
A: We keep the saved data for 24 hours, so we leave enough time for the customer to make sure that they have all their files back; after the 24 hour period is over, we destroy the backup folder.

All logos and other trademarks are the exclusive property of their respective holders who reserve all rights. All images are for illustrational purposes only.

powered by laptopa.net

Terms and conditions. Copyright 2003-2007.